Shipping policy

When can I expect to receive my shipment?

All orders are shipped from our warehouse within 1-3 business days of the order being placed. Shipment will arrive in between 10-12 business days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by carrier service.

How can I track my order?

Your parcel has been shipped from the warehouse.
It is expected to be delivered to Australia Post in 7-8 working days. After delivery, the parcel update information will be generated on the "Order Tracking" page at the bottom of Australia Post's official website and our shopping website. It is estimated to take 9-12 working days from warehouse shipment to signature. The delivery time will vary depending on the delivery address.
You can also use the "Order Number" on the "Track Order" page at the bottom of the website to track the status of the parcel.
Please wait patiently. If you have any questions about the status of the parcel, you can send an email to [email protected] at any time. Thank you!

Which countries do you ship to?

Currently, we do ship worldwide. But in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via [email protected]. How can I change my Shipping Address?

Changing of address is only allowed on or before 9:30am-12:00am, 1:30pm-6:00pm, GMT+2 on the same day of placing an order. You may contact us via [email protected] to request for such changes.

Can I deliver to another address, other than my card billing address?

Yes, it is possible.

How is my order shipped?

Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday.